At HelloCanadaShrewms, we take care in preparing every order. Please allow 2 to 4 business days for order processing before your package is handed to the carrier.
Orders are processed Monday through Friday, excluding holidays. Orders placed on weekends or holidays will begin processing on the next business day.
| Order Time | Processing Begins | Estimated Ship Date |
|---|---|---|
| Monday – Friday (before 2 PM CT) | Same day | 2-4 business days later |
| Monday – Friday (after 2 PM CT) | Next business day | 2-4 business days later |
| Weekend | Next business day | 2-4 business days later |
HelloCanadaShrewms offers free shipping on all orders over $60.00 (before tax and after discounts).
| Order Total | Shipping Cost |
|---|---|
| $60.00 and above | Free |
| Below $60.00 | Calculated at checkout |
Shipping costs are calculated at checkout based on:
Order weight and dimensions
Shipping destination
Selected shipping method
All prices are listed in U.S. dollars (USD).
We ship all orders via trusted carriers, including USPS, UPS, and FedEx. Delivery times are estimates and may vary based on destination, carrier performance, and seasonal conditions.
| Service Level | Delivery Timeframe | Tracking Provided |
|---|---|---|
| Standard Shipping | 3-7 business days | Yes |
| Expedited Shipping (where available) | 2-3 business days | Yes |
| Priority Shipping (where available) | 1-2 business days | Yes |
Note: Delivery timeframes begin once your order has been shipped, not when the order is placed.
HelloCanadaShrewms currently ships exclusively to addresses within the United States.
We do not offer international shipping at this time. We also do not ship to:
U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.)
APO/FPO military addresses
P.O. Boxes (certain carriers only — contact us for availability)
If you have questions about shipping to a specific location, please contact our team before placing your order.
Once your order has been shipped, you will receive a shipping confirmation email containing:
Your tracking number
A link to track your package
Carrier name and estimated delivery date
You can also track your order by logging into your account on our website.
Tracking updates may take 24-48 hours to appear after the carrier scans your package into their system. If your tracking number does not show updates after 48 hours, please contact us.
Our Artisan Chocolate Bars are sensitive to temperature and may be affected by extended exposure to heat or cold during transit.
HelloCanadaShrewms is not liable for product quality issues resulting from exposure to extreme temperatures during shipping
We recommend considering seasonal weather conditions when placing orders
For warm weather deliveries, we suggest selecting expedited shipping to minimize transit time
If you live in an area with extreme temperatures, please monitor tracking and retrieve your package promptly upon delivery
We pack chocolate bars with care, but we cannot control environmental conditions once packages are in carrier hands.
You are solely responsible for providing an accurate and complete shipping address at checkout.
HelloCanadaShrewms is not responsible for orders delivered to incorrect addresses due to customer error. If a package is returned to us as undeliverable due to an incorrect or incomplete address, you may be responsible for:
Additional re-shipping fees
Address correction fees charged by the carrier
Full street address (including apartment or suite numbers)
Correct city, state, and ZIP code
Name and contact phone number for delivery
Risk of loss and title for all products purchased from HelloCanadaShrewms pass to you upon our tender of the shipment to the carrier. Once your order has been handed to the carrier, HelloCanadaShrewms is not liable for packages lost by the carrier.
However, we will make reasonable efforts to assist in resolving carrier-related issues. If your tracking shows “Delivered” but you have not received your package:
Check with neighbors, building management, or your local post office
Contact the carrier directly with your tracking number
Contact us and we will help file a claim with the carrier (where applicable)
HelloCanadaShrewms is not responsible for packages stolen after delivery. We recommend:
Tracking your package and being home during the estimated delivery window
Requesting signature confirmation when available
Using a secure delivery location (e.g., front desk, locker, or access-controlled building)
If your order arrives damaged due to carrier mishandling:
Take clear photographs of the damaged packaging and products
Contact us within seven (7) days of delivery
We will work with you to provide a replacement or refund as covered under our Refund Policy
HelloCanadaShrewms is not responsible for delivery delays caused by:
Third-party shipping providers (carrier delays)
Incorrect customer address information
Weather events, natural disasters, or other external conditions
Peak holiday shipping periods
Carrier strikes or labor disputes
We will do our best to notify you of any significant delays that we are aware of, but we cannot guarantee delivery dates beyond the estimates provided by carriers.
If your order contains products from multiple categories (Artisan Chocolate Bars, Gourmet Fruit Gummies, and Loose Leaf Tea), we may ship items separately to ensure freshness and proper handling. You will receive separate tracking information for each shipment.
HelloCanadaShrewms does not currently offer international shipping. We ship to U.S. addresses only. If you are outside the United States and wish to place an order, please contact us to discuss potential arrangements.
During peak holiday seasons (Thanksgiving, Christmas, New Year, etc.), please allow additional processing and delivery time due to:
Higher than normal order volume
Carrier capacity constraints
Holiday carrier closures
We recommend placing holiday orders at least 10-14 business days before the desired delivery date.
You will receive the following email notifications regarding your order:
| Notification | When It Arrives |
|---|---|
| Order Confirmation | Immediately after placing your order |
| Processing Update | Within 2-4 business days |
| Shipping Confirmation | When your order is handed to the carrier |
| Out for Delivery | On the day of delivery (carrier dependent) |
| Delivered | Upon successful delivery (carrier dependent) |
If you have any questions about our Shipping Policy, need to update your shipping address, or are experiencing delivery issues, please reach out:
Email: hello@hellocanadashrewms.com
Phone: +1 (701) 483-1380
Mailing Address: HelloCanadaShrewms, 1681 3rd Ave W, Dickinson, ND 58601, United States
Our team aims to respond to all shipping inquiries within one (1) business day. For the fastest resolution, please have your order number ready when contacting us.
HelloCanadaShrewms reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with a revised effective date. Your continued use of our website and services constitutes acceptance of the updated policy.
Thank you for choosing HelloCanadaShrewms for your Artisan Chocolate Bars, Gourmet Fruit Gummies, and Loose Leaf Tea. We appreciate your trust and look forward to serving you.
