Our Commitment to You

At HelloCanadaShrewms, we want you to be completely satisfied with every purchase. We stand behind the quality of our Artisan Chocolate Bars, Gourmet Fruit Gummies, and Loose Leaf Tea. If something isn’t right, we’re here to make it right — no long forms, no runaround.

Returns and Refunds Summary

14-Day Satisfaction Guarantee

If you are not satisfied with your order, please contact us within fourteen (14) days of receiving your delivery. We’ll work with you to find a fair resolution.

For damaged, defective, or incorrect items, we will offer a full refund or replacement at no cost to you.

For change-of-mind returns, we will offer a refund or store credit for unopened, unused items in their original packaging. Return shipping costs will be the responsibility of the customer.

Conditions for Returns

To be eligible for a return, items must meet the following conditions:

• Unopened and unused — Products must be in their original sealed packaging

• Within 14 days of delivery date

• Original packaging intact — including any seals, labels, and protective wrapping

• Not perishable or temperature-sensitive — products that have been exposed to extreme temperatures may not be eligible

• Proof of purchase — order number or receipt required

What Is Not Eligible for Return

Due to the nature of our food products, the following items are not eligible for return or refund:

• Opened or partially consumed products of any kind

• Products past the 14-day window from delivery

• Items damaged by the customer after delivery

• Products exposed to improper storage conditions after delivery

• Gift cards or digital products

• Seasonal or limited-edition items (unless damaged or incorrect)

How to Start a Return

1. Contact us within 14 days of delivery:

   • Email: hello@hellocanadashrewms.com

   • Phone: +1 (701) 483-1380

2. Provide the following information:

   • Your order number

   • Product(s) you wish to return

   • Reason for return

   • Photographic evidence (for damaged or incorrect items)

3. Wait for return authorization

   • Do not ship any items back without receiving a Return Authorization (RA) number from our team

   • Unauthorized returns may not be processed

4. Pack the items carefully

   • Use the original packaging when possible

   • Include the RA number on the outside of the package

5. Ship to our returns address:

   • HelloCanadaShrewms Returns

   • 1681 3rd Ave W

   • Dickinson, ND 58601

   • United States

Refund Processing

Once we receive and inspect your return, we will process your refund within five (5) to ten (10) business days.

Refunds will be issued to the original payment method used at checkout. If the original payment method is no longer available, we may issue store credit or an alternative refund method at our discretion.

Refund Timeline

Store Credit

In certain circumstances, HelloCanadaShrewms may offer store credit instead of a monetary refund. This includes:

• Returned items that no longer match the original payment method

• International orders where refund fees would exceed the product value

• As a goodwill gesture for minor issues

Store credit is issued as a unique code that can be applied at checkout. It does not expire and can be used toward any future purchase of Artisan Chocolate Bars, Gourmet Fruit Gummies, or Loose Leaf Tea.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately. We will:

1. Request photographic evidence of the damage or defect

2. Issue a replacement or full refund at no cost to you

3. Cover return shipping costs if we request the item to be sent back

What We Consider Damaged or Defective

• Broken or crushed chocolate bars

• Melted or bloomed chocolate (temperature damage)

• Seals broken or compromised on gummy pouches or tea bags

• Incorrect product shipped (different item than ordered)

• Missing items from your order

• Visible mold or contamination (very rare)

Incorrect or Missing Items

If you receive incorrect items or your order is missing items, please contact us within seven (7) days of delivery. We will:

1. Verify the error using our packing records and any photos you provide

2. Ship the correct items promptly at no additional cost

3. Issue a refund for items that are out of stock

Order Cancellations

Orders may be cancelled prior to shipping with no penalty. To cancel:

1. Contact us as soon as possible after placing your order

2. Provide your order number

If your order has already shipped, it will be subject to our standard return policy rather than cancellation.

Changes to This Policy

HelloCanadaShrewms reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with a revised effective date. Your continued use of our website and services constitutes acceptance of the updated policy.

Need Help?

Our team is here to help with any questions about returns, refunds, or exchanges. Reach out to us:

Email: hello@hellocanadashrewms.com

Phone: +1 (701) 483-1380

Mailing Address: HelloCanadaShrewms, 1681 3rd Ave W, Dickinson, ND 58601, United States

We aim to respond to all inquiries within one (1) business day. For the fastest service, please include your order number in all communications.

Thank you for choosing HelloCanadaShrewms for your Artisan Chocolate Bars, Gourmet Fruit Gummies, and Loose Leaf Tea. We appreciate your trust in our products and our commitment to making things right if anything goes wrong.